FAQs
Ordering & Payments
Q: How do I place an order?
A: Simply browse our product categories, select the items you’d like to purchase, and add them to your cart. Once you’re ready, head to the checkout, where you can review your order and complete payment securely.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods for your convenience.
Q: Can I modify or cancel my order after it’s placed?
A: If your order hasn’t shipped yet, we may be able to assist with changes. Please contact our customer service team as soon as possible to request modifications: info@bloomom.co.uk
Shipping & Delivery
Q: Where do you ship?
A: We currently ship to UK mainland. We’re working on expanding to other regions in the future!
Q: How long does delivery take?
A: Delivery times vary depending on your location. Standard shipping typically takes 2 to 3 business days. Expedited options are available at checkout if you need your items sooner.
Returns & Exchanges
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy and reach out to us within 3 days of receiving your order.
Q: How do I initiate a return or exchange?
A: Contact our customer support team with your order details, and they’ll guide you through the return process. Make sure items are unused, in original packaging, and have all tags attached.
Products & Stock
Q: How do I know if a product is in stock?
A: Product availability is listed on each item’s page. If an item is out of stock, you may have the option to sign up for notifications so we can alert you when it’s back!
Q: Do you offer product recommendations based on my child’s age or stage?
A: Absolutely! Our “Shop per Stages” section lets you browse curated products based on the stage of parenthood, from pregnancy essentials to toddler must-haves.
Account & Support
Q: Do I need to create an account to shop?
A: No, you can check out as a guest. However, creating an account allows you to track orders, save your favorite items, and makes reordering faster.
Q: How can I contact customer support?
A: Our customer support team is available to help you with any questions or issues. You can reach us at info@bloomom.co.uk
If you still have questions, don’t hesitate to get in touch. We’re always happy to assist!
